Service Policies
These policies help us provide reliable airport and corporate transportation throughout Greater Cincinnati.
Service requests
- You may schedule service by phone, through this website, or by email.
- We ask that online requests be submitted at least 24 hours in advance.
- Although we offer 24-hour scheduled service, trips between 7:00 PM and 6:00 AM must be booked ahead of time. We are not on call for unscheduled service during those hours.
- We do not regularly check online requests after normal office hours (7:00 AM–7:00 PM).
- Please, no short-notice requests after 7:00 PM.
Scheduled services
- Wait time in excess of 30 minutes is charged at $15 per hour.
- Price adjustments may be available for multiple passengers with different destinations.
Cancellations and changes
- If you need to cancel or change a scheduled trip, we require at least 2 hours’ notice on weekdays and 4 hours on weekends.
- Shorter notice is billed at the normal rate for that trip.
Questions? Email shafi@statzer.com or see our contact page.